February 7, 2013
I just received this product, and I'm going to have to ship it back. As soon as I stood it up, I noticed that there was a pronounced peak in the center. Then I laid on it, and I felt like I was lying on top of a bump, with my head lower than my hips. Then I discovered in the directions this paragraph: ""Please note that sometimes during daily use and/or shipping one of the short cables can become twisted. The table will appear to be peaked in the center. This is not a defect [OR IS IT?]. To correct this, simply place the table on its side and close the legs approximately half way. Grasp the twisted (short) cable and rotate it in either direction until the cables don't overlap."I checked to make sure no cables were twisted or overlapped (and even sent pictures to the manufacturer to confirm that the cables were correct). After talking to a rep who viewed the pictures and confirmed that everything looked okay with the cables, I shared with her that the legs don't stand at 90-degree angles (each points inwards - I checked with a level and the bubble was completely out of the center). Therefore, I'm concerned that the table is not structurally that sound, especially with an extremely obese person on board.The rep shared with me that perhaps it had been folded up too long and that I should lay some books on top and give it a few days. My thought is that if my weight (as a 200-lb man) doesn't solve that problem, some books aren't going to make a big difference. Furthermore, this table is going to spend about half its life folded up, so I don't want to revisit this issue over and over.Since they highlight the center peak in the directions, it sounds like they know there are some issues with this model. I really wish that fiddling with the cables had made a difference, but I think this product needs to revisit the drawing board.For the time being, I'll keep on using my old table that lies perfectly flat and has straight legs.