We take pride in our 5 star Yahoo! customer service rating. We really value your business and appreciate your feedback!
Please e-mail us with any questions, problems, or suggestions to help us continue to provide you with excellent customer service.
How long will it take for my order to ship and arrive?
Upon acceptance of your credit card, an order confirmation will be sent to the email address you have specified in your account information. Orders are usually shipped with 48 hours of being placed, except when received after UPS pick-up on Friday, all remaining orders will ship Monday. Some drop-ship items and custom massage table and chair orders may take longer. This will be noted on that particular product page.
Ground Delivery can take anywhere from 2-7 "Business Days" depending on location (UPS does not pick-up/ship/deliver Ground packages on Saturday or Sunday). Please refer to the estimated arrival date during checkout or while using our shipping calculator. If you supply an incorrect address and the shipping company makes an address correction, you will be subject to an $12 correction fee for ground packages and a $15 address correction fee for Air packages.
If you feel that you should have received your order by a specific date, please contact us for a Tracking #. Or you can check your order status online. Online Order Staus
Can I cancel My Order?
How do I return a product that I purchased on-line?
If your order was damaged in transit, you must contact Customer Service immediately. Keep all boxes as you may be required to present these items to the shipping company. Once the damage has been verified, we will ship you a replacement with a return label for the damaged unit. If the item was drop-shipped, the replacement will be sent by the manufacturer.
Customers choosing to refuse an order will be treated as a refund under our return policy. Refused shipments are also be subject to original and return shipping fees charged by the shipping company.
30 Day Return Policy: (non-defective merchandise) Most products may be returned within 30 Days (exceptions are listed below). You must obtain a return authorization first from Customer Service with return instructions. Customer is responsible for return shipping and securely packaging the product with original packaging in new, resalable condition. We recommend you insure the product for your protection.
Portable Massage Tables & Chairs – 20% restocking fee
Please call if you are at all unsure on the return policy for the item you would like to purchase?
Upon receipt of the returned merchandise, you will be refunded the original purchase price and applicable sales tax, less the restocking fee. Original shipping & handling fees are non-refundable.
We will not accept returns beyond 30 Days. This starts with the ship date of the actual merchandise.
For Warranty Service, please contact the manufacturer. If you require proof of purchase documentation, please contact Customer Service with your order number and we will be happy to help.
Do you ship internationally?