September 23, 2019
With less than a month of light use, one of the carrying strap clips bent so the strap came off the case every time there was slack in the strap. When I called Massage Tools I got a song and dance from the rep: "Can you send me a picture? I have to have a picture to send to Oakworks and then they'll let me know what to do." I said, "Nevermind," and called Oakworks direct. The woman I spoke to there listened to me and said they'd send me a new strap.
Very disappointed in the quality of the hardware and the circuitous way of addressing it suggested by the M.T. rep.