How Do I Return an Item?MassageTools.com is an authorized dealer for all the products we carry. Manufacturer warranties are in full effect.
If your order was damaged in transit, you must contact Customer Service immediately. Keep all boxes as you may be required to present these items to the shipping company. Once the damage has been verified, we will ship you a replacement with a return label for the damaged unit. If the item was drop-shipped, the replacement will be sent by the manufacturer.
Customers choosing to refuse an order will be treated as a refund under our return policy. Refused shipments are also be subject to original and return shipping fees charged by the shipping company.
30 Day Return Policy: (non-defective merchandise) Most products may be returned within 30 Days (exceptions are listed below). You must obtain a return authorization first from Customer Service with return instructions. Customer is responsible for return shipping and securely packaging the product with original packaging in new, resalable condition. We recommend you insure the product for your protection.
Portable Massage Tables & Chairs – 20% restocking fee (no Oakworks returns)
Disposable Towels - No Returns (perishable item)
Massage Recliners & Chairs – No Returns
Electric & Stationary Tables – No Returns
Facial Machines & Steamers – No Returns
Unwrapped CD's and DVD's - No Returns
Opened containers Massage Oil, Lotion, Cream - No Returns
Oakworks Brand Products - No Returns due to manufacturer policy
Any Item not specifically mentioned - 15% restocking fee
Please call if you are at all unsure on the return policy for the item you would like to purchase?
Upon receipt of the returned merchandise, you will be refunded the original purchase price and applicable sales tax, less the restocking fee. Original shipping & handling fees are non-refundable.
We will not accept returns beyond 30 Days. This starts with the ship date of the actual merchandise.
For Warranty Service, please contact the manufacturer. If you require proof of purchase documentation, please contact Customer Service with your order number and we will be happy to help.