Good news, bad news
October 10, 2016
Our spa has purchased this steamer in the past and absolutely loved it's unique and flexible steam nozzle ~ It's fully rotating and highly adjustable. We also found the steamer has a nice range of steam strength and the timer is easily adjusted, without the annoying loud ding or alarms of other steamers when the water is low or the timer goes off. Another very big plus is the ability to use tap water, negating the necessity of constantly purchase gallons of distilled water. The only disappointment with this $375 (normally $500) steamer unit is that its plastic parts start to crack and break within a year or two. When I mentioned this to the distributor I was told that steamers were only built to last "two years" and that if I expected more I should purchase a "highly expensive German model". Really? Now to the fatal flaw of these units ~ the mag lamp. The adjustable arm is covered in thin, cheap plastic slats that crack and break, then swing wildly (and dangerously) close to a clients face so they must be cut off. I specifically asked before ordering this unit again if the flexible mag light arms were still covered with these cheap slats and the representative at Massage Tools assured me the problem no longer existed as those plastic slats had been removed. Not true. We received 2 new steamers with the cheap coverings on the mag light extension arm. The other problem with these mag lights is that the electrical connection to the bulb is faulty. Not on one, but on every unit we've purchased. We just received two brand new steamers last week, and one light flickered and went out. We tested the bulb, which is fine. The indicator light comes on, but the mag light itself does not. Extremely frustrating; especially on brand new equipment. I do plan on calling the Massage Tools staff tomorrow to discuss these issues and see if they can rectify the problem. I'm hoping for a positive resolution to this situation.I'd recommend this item with the above reservations.